At TacTile, we value open communication with our customers. If you have any questions, comments, or issues, you can reach out to our customer service team via email at support@tactile.com. We are dedicated to providing top-notch service and will respond to your inquiries promptly. Your satisfaction is our priority, and we strive to address all customer needs effectively and efficiently

Subscribing to the Tactile email list is easy! Simply visit our website and look for the option to sign up for our newsletter at the bottom. Enter your email address and you'll start receiving updates on our latest toy offerings, promotions, and events. To unsubscribe from our email list, you can click on the "unsubscribe" link at the bottom of any of our marketing emails. You can also contact our customer support team, and they will be happy to assist you with the process. We strive to provide a positive and personalized experience for our customers, so please don't hesitate to reach out if you have any questions or need further assistance with your subscription preferences.

At Tactile, we understand the excitement of eagerly awaiting your new toys. Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your order's journey and estimated delivery date. If you have any further questions about your order or tracking information, please don't hesitate to reach out to our customer service team. We are committed to providing you with the best shopping experience and want to ensure your Tactile toys reach you promptly and safely.

Once your order is placed, it typically takes 3-5 business days for us to process and ship it. Shipping times vary depending on your location, but you can expect your order to arrive within 3-7 business days for standard shipping. If you need your items sooner, feel free to reach out to our customer service team for further assistance.

We offer free standard shipping on all orders over $120 within the contiguous United States. For orders under $120, the standard shipping cost is a flat rate of $7. We also provide expedited shipping options for an additional fee. If you have any specific questions about shipping costs or options, please feel free to contact our customer service team for assistance.

No, we only ship to the United States and Canada.

We understand that sometimes things just don't work out as planned. If you need to return an item, simply contact our customer service team within 14 days of receiving your order to initiate the return process. We will provide you with a return authorization and instructions on how to send the item back to us. Items returned after the 14-day return period are not eligible for a refund or exchange. All return shipping costs are the responsibility of the customer. Please note that the item must be in its original, unused condition with all original packaging and tags in place. Once we receive your return, please allow 3-5 business days for processing. If your return is accepted, please allow 3-5 business days for a refund to appear on your original method of payment.